![]() (At least that's what seemed to happen to this particular friend) If one puts their email address instead of their iLok ID into the iLok ID field when registering a Pro Tools license on Avid's site, then Avid or Pace creates an iLok account with that email address as the ID. Not to hijack this thread, but there is something I noticed when helping a friend out with her Pro Tools license. Thanks for your answers anyway, it helps a bit. Maybe i need to wait a bit for Avid to synchronize or something ? Indeed, in my Avid account i put my email address and not my name account for the ILok ID, so i rectify that (apparently i can do that myself) but it still doesn't work. (btw they answer one hour ago and say my license is still on status "deposited" which help me to clarify the situation, and tell me the obvious stuff "how to activate my license, which doesn't help me at all). Yeah i already create a registration support case but they took a certain time to respond so i come here. Create a registration support case via the support center in your Avid account and they’ll get it sorted out. ![]() If your problem is #2, then only Avid can fix it. If your problem is #1, logging into the correct account will solve it. If you entered your email address in the iLok account name field in your Avid account, your license is currently floating around in the ether. Or,Ģ) Avid requires the ILok account name, not the email address, to deposit your license in your account. There are two typical reasons why this happens.ġ) The user managed to create two iLok accounts and the license was deposited in one and they’re logging into the other. ILM otherwise do see correctly my other license (Izotope Post Production Suite, etc.) And just so you know, i correctly check that my email is the same for my avid account and my ILM account. I try to open the Cloud on ILM but it doesn't work either, my ILM simply doesn't see my license Pro tools permanent. So, after few research here and else, i find that the issue may be cause by Ilok License Manager itself so i just delete and redownload ILM a few time just to be sure, it doesn't work. And i double check on my Avid Account, i do have correctly a permanent product license Protools in My Products. You do not have any pending deliveries for the license(s) you need to authorize the softwareĬlick here if you need to purchase a license for Pro Tools Perpetual"Īnd i can just quit. If you have an Ilok USB device with a license activated on it, please plug it in now. "You don't have any license in your account, or none of the licenses there have activations available. Unfortunately and for some reason, after add correctly my Protools Registration Code to my Avid account, and dowload correctlyPro Tools 2020.9.1 Installer Mac (DMG) and install it, when i launch Protools, i try to activate it by login with my Ilok account credentials, it says : I recently bought a new setup for mixing and replace my old mac mini and buy a new permanent license for my protools, as you can see in my signature. This is fine as only one All Access Pass license can be active simultaneously.Here my issue. You’ll be warned that the previously open cloud session will need tool be closed first. ![]() If this is the case Close Your Cloud Session will be greyed out which means instead of closing the session first, you may need to open it. Note: It’s possible your iLok Cloud session is already close or opened on another machine. Reopen your cloud session by clicking File and selecting Open Your Cloud Session.This will temporarily deactivate your license. Click File in the menu bar, and select Close Your Cloud Session.Open your iLok License Manager and sign into your account.Right click your iLok dongle on the left hand side and select synchronize If you're still experiencing activation issues after updating the iLok License Manager, you'll need to either synchronize your physical iLok dongle or reopen your iLok Cloud session depending on your activation location. The latest iLok License Manager can be found below: ![]() If you’re being asked either to enter an iLok redemption code, that all your licenses have expired, or being told that the “authorization was found, but the wrapper could not verify”, it means that your iLok dongle or iLok Cloud session most likely isn't communicating properly with PACE (iLok) servers.įirst, it's always recommend to ensure that latest versions of the iLok License Manager is installed. ![]()
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